Frequently Asked Questions

The State of New York allows patients to self refer for physical therapy. However, there are certain conditions that must be met.

- The patient's private insurance company must allow the self-referral. Please check with your insurance company to see what is allowed.

- The claim cannot be a No Fault or Workers' Compensation claim.

- Government programs such as Medicare, Medicaid or Managed Medicaid (Total Care, Fidelis) do not allow self referrals.

If your insurance covers self-referral for physical treatment, you can receive therapy for 10 visits or 30 days, whichever comes first, and the physical therapist you choose must have been licensed for at least three (3) years.

Call us today to make an appointment!

Our providers are in network with the following insurance companies:

- Medicare
- Medicaid
- Blue Cross Blue Shield
- Aetna
- Empire
- United Healthcare
- Cigna / MVP
- Humana
- Veterans Administration / Tricare
- Workers Compensation
- No Fault
- Fidelis
- Molina Healthcare
- Multiplan or PHCS affiliates
- Wellcare

If you do not see your insurance on this list, please call the office to see if we participate.

In most cases, yes. Prior to your appointment, it is wise to call your insurance company to see what your financial responsibility/co-pay will be.

We accept cash, check, debit card, and credit card. We are happy to discuss payment plan options as well. Co-payments and any additional payments are made at the time of service.

Of course! Please call the office to discuss your options if you are paying fully out of pocket.

We require  24-hour notice in order to cancel a physical therapy appointment. We have an additional Missed Appointment Policy that states that if a patient has three missed appointments without giving proper notice, the patient will no longer be able to make appointments in advance and will have to call the day they would like to be seen to see if their therapist has an opening that day.

Bring all necessary documents including:

- Insurance verification
- Physician’s prescription
- List of medications
- Radiographs (MRI's, X-rays)
- Any additinal relevant documents

Please wear comfortable clothing that allows easy access to your problem areas and a pair of sneakers.

Of course treatment times vary with each patient. This can be discussed at your first visit. In the meantime, check out this list of Rehab Protocols to see if your condition is listed there. If so, you will find more information about how long it might take.

Physical therapy is not meant to hurt, but to relieve pain. However, as you restore your mobility, pain levels, at times, can fluctuate. You might experience some temporary soreness from using muscles that are weakened or recovering. This is a normal response to therapy treatment. Good communication with your therapist will help minimize any discomfort. We want you on your way to quick pain relief and back to normal activities!

Through one-on-one care, you can expect a thorough evaluation of your problem area and a thorough explanation of our care program for you, with a detailed plan on how we will treat your issue.

Yes, once you have completed your therapy sessions, your therapist will review your continuing home program. We may also refer you to one of our two gyms with an exercise plan that will be helpful in your continued recovery.